Shipping Policy

Last update 09.09.2024

 

ORDER PROCESSING

Please allow 24 hours to process your order during a weekday. Expect an email within 72 hours (generally 24 hours) to let you know your order is on the way!

STORE PICKUP - 1-5 rue Michel Carré, 95100 Argenteuil, France

Orders can be picked up daily, from 10:00. An email will be sent when your order is ready for pickup. Please arrange a collection time by calling us on +33 760 250 726

DOMESTIC SHIPPING RATES (FRANCE)

Shipping charges for your order will be calculated and displayed at checkout.

For more details about shipping rates please contact us via email info@my-squash.com

INTERNATIONAL SHIPPING (WORLDWIDE)

We offer international shipping WORLDWIDE.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ace World is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@my-squash.com. Please note that returns will need to be sent to the following address:
Ace World, 1-5 rue Michel Carré, Argenteuil, 95100, France

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not France, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@my-squash.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@my-squash.com.

OTHER

Deliveries are made to the address specified in the order that can only be in the area agreed.
The risks are borne by the purchaser at the time the goods have left the premises of Ace World. In case of damage during transportation, a complaint must be made with the carrier within three days of delivery.
Delivery times are only given as an indication; if they exceed thirty days from the order, the sales contract may be terminated and the buyer paid.

If the merchandise cannot be delivered as a result of force majeure or product discontinuation, or if the Supplier cannot procure the products that were ordered at reasonable terms and conditions, and if such circumstances do not occur until after a contract has taken effect and the Supplier is not accountable for them, the Supplier shall be released from the obligation to deliver the merchandise. If events that make it significantly more difficult or impossible for the Supplier to deliver merchandise - for example strikes, lockouts, actions by regulatory agencies, etc. - the Supplier shall not be responsible for delays, even in the case of contractually agreed grace periods and dates.